If you are dissatisfied with a product and would like to inquire about a return, please contact us via chat or or fill out the contact form.
Our hours are Monday - Thursday: 9:00am - 5:00pm PT or Friday: 9:00am - 5:00pm PT.
Prior authorization from the Customer Experience team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. Suppgrade Labs, in its sole discretion, will either replace or provide a credit for all Products accepted as returns. Reports of damaged Products or order discrepancies must be communicated to Suppgrade Labs within seventy-two (72) hours of delivery in order to qualify for return. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.
What is not returnable?
- Opened products
- Products in boxes with broken seals
- Items without an order number or a packing slip.
- Gift Card
How do I return unopened products?
- To initiate a return please contact Customer Service
- Unopened product return requests must be submitted within 30 days of delivery by contacting customer service.
- Unopened product/s being returned must be mailed or shipped within 14 days of the date the return was authorized by Suppgrade Labs Customer Service Department.
- Unopened product(s) must be accompanied by a receipt or proof of purchase for each product that confirms your name, address, and order number.
- If the returned product(s) is opened and/or damaged in any way, you will not be eligible for a refund.
- If you have initiated the return after the 30 day period has passed, you will not be eligible for a refund.
- If we have not received your return within 30 days, you will not be eligible for a refund.